Politik om beskyttelse af persondata
This Privacy Policy explains how Rolenna (“we,” “our,” “us,” or the “Site”) collects, uses, and shares personal data when you engage with our services, make purchases through https://rolenna.com/ (the “Site”), or interact with us in any way (collectively, the “Services”). In this document, “you” and “your” refer to anyone using our Services, including customers, visitors, and others whose details we process.
By using or accessing our Services, you consent to the practices outlined in this Privacy Policy. If you do not agree, we ask that you discontinue use of the Services.
Company Information
Company Name: Rolenna
Address: Lai Cho Road, Kwai Chung, New Territories Hong Kong
Email: info@rolenna.com
Information We Collect
When you visit or interact with our Site, we may gather the following:
Device Information
Examples: Browser details, IP address, time zone, cookies, and browsing activity
Purpose: To ensure the Site functions correctly and enhance performance
Order Information
Examples: Full name, billing and shipping addresses, payment details (e.g., card information), email, phone number
Purpose: To process orders, handle payments, and provide support
Customer Support Data
Examples: Information shared during communication with our team
Purpose: To resolve requests and improve service
We do not classify any items as final sale. Returns are accepted if the stated return conditions are met.
How We Use Your Information
Your personal data may be used to:
- Fulfill and deliver your orders
- Communicate regarding purchases or questions
- Detect fraud and manage security issues
- Share marketing messages, consistent with your preferences
Sharing Your Information
Your information may be disclosed in the following situations:
- To service providers (such as couriers, payment processors, IT services)
- To business and marketing partners, including Shopify, under their own privacy policies
- At your request, for example linking with social media accounts
- Within affiliated companies in our group when necessary
- To comply with legal obligations, or in events such as business restructuring or mergers
Disclosures in the Last 12 Months
The following categories of personal information have been shared in the past year:
Types Disclosed
- Identifiers: Contact details, account data, and order information
- Commercial Data: Purchase records and support interactions
- Internet Activity: Website usage and browsing details
Recipients
- Vendors and service providers
- Marketing and business partners
- Corporate affiliates
We do not use sensitive personal information to build profiles or make inferences about you.
User-Generated Content
Content you create through our Services, such as reviews or comments, may be visible to the public. We cannot control how others may use or share such content.
Third-Party Links
Our Site may contain links to other websites. We are not responsible for their practices, so we recommend reviewing their privacy policies.
Children’s Privacy
Our Services are not directed toward children. We do not knowingly collect data from minors. If you believe a child has provided us with information, please contact us to have it removed. We also do not “sell” or “share” the personal information of anyone under 16, as defined by law.
Security & Data Retention
We take appropriate measures to safeguard personal data, though no method is completely secure. Avoid sending sensitive information through unprotected channels. Data is kept only as long as needed for accounts, compliance, disputes, or agreements.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access: Request a copy of your personal data
- Delete: Ask for removal of your information
- Correct: Update or amend details
- Portability: Request a copy or transfer of data
- Restrict Processing: Limit how your data is used
- Withdraw Consent: Revoke permissions, where applicable
- Appeal: Dispute a denied request
Marketing emails include an unsubscribe option. Transactional communications, such as order confirmations, may still be sent.
We may ask for identity verification before processing certain requests. You may also appoint a representative with proper documentation. Responses will be provided within required legal timeframes.
Complaints
If you are not satisfied with how we manage your data, please reach out to us. You also have the option to file a complaint with your local data protection authority.
International Transfers
Your data may be stored or processed in countries other than your own. When transferring personal data across borders, we rely on appropriate safeguards to ensure your information remains protected in accordance with applicable privacy laws. These may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms depending on the destination country and applicable regulations.
Contact Us
If you have questions regarding this Privacy Policy, contact us at:
Company Information
Company Name: Rolenna
Address: Lai Cho Road, Kwai Chung, New Territories Hong Kong
Email: info@rolenna.com
Thank you for being part of the Rolenna community, where simplicity meets confidence and design fits seamlessly into daily life.
