Terms of service
Rolenna is the trading name of the company Rolenna. These Terms and Conditions apply to the use of and access to the website https://rolenna.com/ (the “Website”), operated by Rolenna (hereafter, “Rolenna”).
Company Name: Rolenna
Address: Lai Cho Road, Kwai Chung, New Territories Hong Kong
Email: info@rolenna.com
By using this Website, you agree to follow and accept the terms described here. Accessing or interacting with the Website’s features or services means you acknowledge and consent to these Terms and Conditions.
Registration is not required to browse the Website. However, if you wish to place an order with Rolenna, you will be asked to accept these Terms before completing your purchase.
This Website is dedicated to fashion products offered under the Rolenna brand. These Terms form the legal basis for both browsing the Website and making purchases through it. They are the only terms that apply unless otherwise agreed in writing, overriding any conflicting conditions.
Please review these Terms carefully. Your continued use of the Website means that you accept them. If you do not agree, you must stop using the Website. If this is considered an offer, acceptance is strictly limited to the Terms here.
Company Name: Rolenna
Address: Lai Cho Road, Kwai Chung, New Territories Hong Kong
Email: info@rolenna.com
This Website is managed by Rolenna. Throughout the site, the terms “we,” “us,” and “our” refer to Rolenna. Rolenna provides the Website, along with related tools, services, and information, subject to your acceptance of the terms, policies, and notices stated here.
By visiting the Website or making a purchase, you agree to be bound by these Terms of Service (“Terms”), as well as any referenced policies. These Terms apply to all visitors, including browsers, vendors, customers, merchants, and contributors.
Any new features or tools added to the store are also governed by these Terms. You may review the most up-to-date version of the Terms at any time on this page. Rolenna may update or modify these Terms at any time by posting revisions here, and it is your responsibility to check for changes. Continued use after updates signifies your agreement.
Our online store is powered by Shopify Inc., which provides the e-commerce platform that supports our products and services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction, or have parental or guardian consent for minors to use the Website.
You may not use our products for unlawful purposes or in violation of laws. Uploading harmful code or viruses is prohibited. Breaches may result in termination of your access.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service at any time, for any reason.
Content you provide (excluding credit card details) may travel across networks unencrypted and may be adapted to technical requirements. Payment data is always encrypted.
You agree not to copy, resell, or exploit any portion of the Service without prior written consent. Headings in these Terms are for convenience only.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible for inaccurate, incomplete, or outdated content on the Website. The information provided is for general purposes only and should not be solely relied upon. Use of the Website is at your own risk.
Some information may be historical. We may update content at any time, but are under no obligation to do so.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices may change without notice. We may modify, suspend, or discontinue the Service at any time without liability.
SECTION 5 - PRODUCTS
Certain items may be offered exclusively online. These products may be limited in quantity and are subject to our Return Policy.
We strive to present accurate images and colors, but cannot guarantee exact representation on your device.
We reserve the right to limit product availability by customer, region, or jurisdiction, and may discontinue items without notice. Descriptions and pricing may also be updated at any time.
We do not guarantee that all products or services will meet your expectations or that errors will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or cancel any order, including limiting quantities per customer or household. If an order is modified or canceled, you will be notified by email or phone.
You agree to provide accurate, current, and complete purchase information. Keep your details updated to ensure proper processing. For further details, review our Returns & Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools. Your use of such tools is entirely at your own risk and without warranties. Any new tools or features will also fall under these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Website may include links to third-party sites or content. We are not responsible for their practices or materials. Please review their terms before engaging.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Any feedback, ideas, or suggestions submitted may be used freely by us without obligation of confidentiality or compensation.
We may monitor, edit, or remove content deemed unlawful, offensive, or violating these Terms, though we are not obligated to.
You agree not to post content that infringes rights, includes unlawful or misleading material, or causes harm. You are fully responsible for your own submissions.
SECTION 10 - PERSONAL INFORMATION
Personal data provided through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, errors may occur regarding product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct them at any time, including after an order is placed.
We are not obligated to update or clarify information unless required by law.
SECTION 12 - PROHIBITED USES
You may not use the Website or its content for unlawful purposes, to violate rights, to harass or discriminate, to spread false or harmful content, to collect others’ data, to spam, or to disrupt security. Violation may result in immediate termination of your access.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant that the Service will be uninterrupted, secure, or error-free. Products and services are provided “as is” without express or implied warranties.
Rolenna and its affiliates, partners, or employees are not liable for damages arising from the use of the Service or products. Liability will be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify Rolenna and its affiliates, employees, and partners against any claims resulting from your breach of these Terms or infringement of third-party rights.
SECTION 15 - SEVERABILITY
If any provision of these Terms is deemed invalid, the remaining provisions will continue in full effect.
SECTION 16 - TERMINATION
These Terms remain in effect until terminated by either you or us. You may end them by ceasing use of the Website. We may terminate your access without notice if you fail to comply with these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms, along with any posted policies, represent the complete agreement between you and Rolenna. Failure to enforce any provision does not constitute a waiver.
SECTION 18 - GOVERNING LAW
These Terms and any agreements regarding our Services are governed by the laws of the Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We may revise these Terms at any time by posting updates on this page. It is your responsibility to check for changes. Continued use signifies agreement.
SECTION 20 - RETURN AND REFUND
We accept returns within 30 days of delivery.
Eligibility: Items must be unused, in original packaging, with tags intact, and accompanied by proof of purchase.
Process: Contact info@rolenna.com for authorization before returning. Unauthorized returns will not be accepted.
Refunds: Once approved, refunds will be processed within 7 business days to the original payment method. Shipping fees are non-refundable. No restocking fees apply.
Cancellation: Orders may be canceled if they have not yet shipped. Contact info@rolenna.com to request a cancellation.
SECTION 21 - CONTACT INFORMATION
For questions or support, please reach us at:
Company Name: Rolenna
Address: Lai Cho Road, Kwai Chung, New Territories Hong Kong
Email: info@rolenna.com
Thank you for being part of the Rolenna experience, where simplicity, comfort, and style are always at the forefront.
