Shipping policy
At Rolenna, we believe shopping should feel simple and stress-free, which is why our shipping process is designed to be clear, dependable, and hassle-free. Delivery is always complimentary.
Shipping Cost
Every order ships at no extra cost, no matter where you are. No hidden charges or surprise fees, just the items you've chosen on their way to you.
Where We Ship
We ship internationally to customers worldwide. Each package is packed carefully and dispatched quickly to ensure it reaches you in great condition.
Processing Time
Orders are handled and prepared within 1–3 business days. Once your parcel is shipped, you'll receive a tracking link so you can follow its journey.
Estimated Delivery Time
Below are the expected delivery timelines:
- Standard Delivery: 5–8 business days (Monday–Friday)
- Please note: weekends and public holidays are not counted in this timeframe.
- Overall estimated delivery: 6–11 business days. International orders may take longer depending on your location and local customs processing.
Order Tracking
As soon as your order leaves our hands, we'll email you with tracking details. This way, you can keep an eye on your delivery until it arrives. Need help? You can always reach us at info@rolenna.com.
Possible Delays
While we strive for punctual deliveries, occasional delays may occur due to unexpected issues such as courier disruptions, severe weather, or customs clearance. If that happens, we'll make sure to keep you updated.
